In Zimbabwe, operating a shop or retail business without a valid shop licence is a violation of the Shop Licences Act [Chapter 14:17]. This Act governs the licensing of retail businesses and ensures that trade is conducted in a regulated, safe, and legally recognized environment.

Whether you’re opening a boutique, grocery store, hardware shop, salon, or any other business that involves selling or letting out goods from a fixed place, you must first obtain a shop licence from your local authority (municipality or rural district council).

This guide provides a comprehensive breakdown of the shop licence application process in Zimbabwe for 2025.

Why You Need a Shop Licence

A shop licence is more than just a legal requirement. It offers several benefits:

  • Legalizes your business operations.
  • Protects you from heavy penalties or business closure.
  • Enhances your business credibility.
  • Allows you to access formal opportunities such as tenders, contracts, and supplier agreements.

Step-by-Step Guide to Getting a Shop Licence in Zimbabwe

Step 1: Register Your Company

Before applying for a shop licence, you must formally register your business entity with the Registrar of Companies. You can register:

Your company registration documents, including the Certificate of Incorporation and CR14 (or PBC certificate), will be required during the shop licence application.

Step 2: Choose Your Application Method

You have two options to apply for a shop licence:

Option 1: Use a Consultant or Licensing Agent

Professional agents handle the process for you, saving time and ensuring compliance.

Option 2: Apply Directly at Your Local Council

This is more affordable but requires more personal involvement and knowledge of the procedure.

Step 3: Begin the Application Process

1. Pay Administration Fee

Visit your local council (e.g., Harare City Council, Bulawayo City Council, or relevant rural district council) and pay the initial administration fee (usually around USD $20–$30, depending on the council).

2. Collect Application Forms

After payment, collect:

  • SL2 Form – Shop Licence Application Form.
  • Advertising Form – This form outlines your obligation to advertise your intent to open a business.

Step 4: Newspaper Advertisement

You’re required to advertise your intention to operate the business in a local daily newspaper. This public notice allows for any objections from the public and informs the community about your business.

  • Place the advert in a recognized paper (e.g., The Herald, NewsDay).
  • Keep the newspaper cutting as proof of advertisement.

Step 5: Submit Completed Application

Return to the council with:

  • The completed SL2 form.
  • A copy of the newspaper advertisement.
  • Your company registration documents (Certificate of Incorporation, CR14, etc.).
  • Proof of premises lease or ownership.
  • Copy of your ID or company director’s ID.

You’ll then pay the application submission fee, which is usually USD $60–$80.

Step 6: Premises Inspection by Health Department

A health inspector from the local authority will visit your shop premises to check whether it meets the required health and safety standards. Requirements include:

  • Proper sanitation facilities.
  • Adequate ventilation and lighting.
  • Clean and safe working environment.
  • Pest control measures (particularly for food-related businesses).

If your premises meet the standards, the inspector will approve your application. If not, they will issue a compliance report listing improvements needed before your licence can be issued.

Step 7: Registration Certificate & Temporary Trading Permit

Once the premises pass inspection:

  • Apply for a registration certificate.
  • You may be issued a temporary trading permit while waiting for the full approval process.
  • You’ll also receive a BUS account number, used for official council payments.

At this stage, you must:

  • Pay the temporary trading permit fee (approx. USD $160, depending on council).
  • Submit a second newspaper advertisement if required.
  • Provide the second cutting as proof to the licensing office.

Step 8: Await Council Approval

All shop licence applications are tabled in a full council meeting. These meetings usually occur monthly.

Once your application is approved at this meeting:

  • You’ll be asked to pay the shop licence fee (varies depending on business type and council, typically ranging from USD $200 to $500).
  • After payment, your official shop licence will be issued, allowing you to trade legally.

Annual Renewal Process

Shop licences are valid for one calendar year. Before it expires:

  • Fill in the Renewal Application Form.
  • Pay the renewal fee (usually slightly lower than first-time application).
  • Undergo a re-inspection if necessary.

Failure to renew on time may result in penalties or temporary closure of your business.

Common Requirements Checklist

Before you apply, ensure you have the following:

✅ Certificate of Incorporation & CR14 / PBC registration ✅ Lease agreement or proof of ownership of premises ✅ Director’s ID copies ✅ ZIMRA Tax Clearance Certificate (in some councils) ✅ Newspaper advert proof ✅ Council payment receipts ✅ Health inspection report ✅ Proper signage on premises (in some jurisdictions)

Conclusion

Applying for a shop licence in Zimbabwe may involve several steps, but it is an essential part of formalizing your business. It ensures you’re compliant with national and local laws, protects your operations, and enhances your legitimacy in the eyes of customers and partners.

To avoid penalties and interruptions to your business, begin your application as early as possible—especially if you’re planning to launch a new shop soon.